FREE STANDARD DELIVERY OPTION
FOR ANY ITEM ON OUR SITE!
FREE GIFT!
JUST FOR COMING IN! IN-STORE ONLY!
Family Owned. Since 1975.

At Kevin Jewelers, we will always do everything we can to help! Whether you are calling about an online order, in-store experience or simply have a question or comment, our team is ready to serve you.

Please note that we will do our best to reply as quickly as possible. Any messages left over the weekend will be addressed during normal business hours.

Our customer support team is available:

Monday through Friday
8:30am to 4:30pm PST

Before calling, please review some common questions we've received below. This will help you receive a quick answer!


 

Financing

How do you offer guaranteed financing? This sounds too good to be true...

Yes, it's true! KEVIN APPROVES EVERYONE! Guaranteed financing is available in-store only on approved credit (O.A.C).

Thanks to our in-house financing company, Sabie Finance, we can approve just about everybody who walks into a Kevin Jewelers store!

We understand that everybody’s credit situation is unique and we’ve responded to that obstacle by offering customized financing options for just about any credit scenario.


What are my financing options if I want to shop online?

Financing is also available for website orders through Affirm, a secure financing company for online purchases.

Kevin Jewelers store locations have more financing options than our website, so we recommend you visit us in one of our over 30 store locations if possible to take advantage of that!


I have bad credit and want to build my credit. Can I still come in and get financed?

We understand that everybody’s credit situation is unique and we’ve responded to that obstacle by offering customized financing options to fit just about any credit scenario.

Our GUARANTEED FINANCING offer is IN-STORE ONLY on approved credit (O.A.C), so please visit us today to see what we can do for you!

Thanks to our in-house financing company, Sabie Finance, we can approve just about everybody who walks into a Kevin Jewelers store!


How is Sabie Finance related to Kevin Jewelers?

Sabie Finance is Kevin Jewelers' in-house financing company.

Established in 1998, Sabie Finance was opened with our customers in mind! With our in-house financing company, we can approve just about everybody who walks into a Kevin Jewelers store!

Shipping

Can I pick up my web order at a Kevin Jewelers store?

YES! We would love to see you! Delivery to any of our mall locations means free shipping for you! It also is the safest way to receive your package.


What is the cut off for next day delivery?

Any orders placed after 1 P.M. PST will not be processed until the Next Business Day. Please allow for a lead time of at least 1 business day for handling.

Please also note that items that require sizing, engraving, or other customizations may take additional time before being shipped.

Holidays, weather, and other factors out of our control can affect shipping and arrival times. Please take this into consideration when placing your order.


Can you deliver to any address, a P.O. Box, etc?

Sorry, we cannot deliver to a P.O. Box. In addition, we cannot guarantee delivery to all addresses especially if your billing address does not match your shipping address.


Do require signature for all packages?

To ensure the safe delivery of your order, a signature may be required upon delivery for orders over $150, but not always.

Once an item is shipped, we are unable to cancel, intercept, or redirect the package. If there is an issue with the delivery of your item, please contact the carrier before contacting our customer support.


What shipping service do you use?

We use USPS First Class and FedEx.


Do you ship outside the US?

Unfortunately, at this time we are unable to ship items from our website outside the US at this time. We thank you for your interest in Kevin Jewelers and hope you'll visit us in sunny California one day!

Engraving

Can every item on your website be engraved?

Many of our items can be engraved, but not every item on our website can be engraved. It really depends on the piece and the engraving that you would like.

Please contact us using the form at the bottom of this page if you have any engraving requests.


What is the cost to engrave?

We offer FREE engraving of three characters! Woohoo!

Please note that once an item is altered from its original state, which includes any sizing or engraving, it is then considered a custom order. Custom Orders cannot be returned or exchanged, all sales are final.


How much extra time is required for an engraving request?

Please allow a lead time of 3-7 business days for item engraving. If you need an order expedited, please let us know and we will do our best to meet your deadline.

Any request for alteration or cancellation must be received before 11 A.M. PST on the same day that the order is processed.

Please note that once an item is altered from its original state, which includes any sizing or engraving, it is then considered a custom order. Custom Orders cannot be returned or exchanged, all sales are final.

Ring Sizing

I don't see my ring size available for the product I want!

If there is no option available to choose the size of your ring, it means the ring is available only in one stock size, but the item may be able to be sized by our jewelers.

If stock size is not listed on the product page, please contact us using the form at the bottom of this page to learn about product size.


Do you offer ring sizing?

We do offer ring sizing! Please note, however, there are sizing restrictions. Some items may not be able to be sized, and there are certain sizing restrictions we face in order to ensure we preserve the integrity of every ring.


How much does ring sizing cost?

If you would like a ring to be sized, there may be an additional cost, which will vary depending on the desired size. Please contact us using the form at the bottom of this page for a more accurate quote.

Cancellation Policy

Oops, I need to cancel my order. Is it too late?

Orders are unable to be canceled after 11 A.M. PST on the day that they are being processed. Once an order has been shipped we are unable to cancel, intercept, or redirect the package. If a cancellation request is made after an order has shipped or a package is refused upon delivery, then it will not be refunded until it is received back in our facilities.

Pricing

Why do your products show two prices?

For products with a crossed out price, the crossed out price indicates the suggested retail price of a product as provided by a manufacturer or supplier. We pride ourselves on offering our customers the best prices in town, so we want to show you what most of the other guys are selling the piece for (crossed out), and how much we can offer you for the same item!

Here at Kevin Jewelers, we try and provide our Customers with impressive jewelry at very impressive prices. With over 30,000 items listed on our site we do our best to keep product information up to date and accurate. If any incorrect information appears on our website it is completely unintentional and may be attributed to clerical errors, outdated information, or inaccurate manufacturer data. We apologize for any inaccurate information that may affect your order. We work hard to make sure you receive the correct information along with the best deals.


I purchased an item in-store and I see a similar item for a different price on your website than what I paid in-store.

Our website does not always carry the same exact items sold in our stores. It is, however, possible for the price of an item you paid in our store to be different from an item on our website that appears to have a similar photo, product title, or product details. Any price discrepancies will be due to differences in stone quality, metal purity, etc. The price of our diamonds and/or gemstones are determined by a number of factors including the color, cut, clarity, brilliance, shape and polish to name a few. For items without stones, pricing differences may be due to differences in metal purity and labor to create each unique item of jewelry.

Product Information

Though all of your product pages are detailed, there's still a few things I'd like to know.

If you have more questions about a product that is not included on the product page, please contact us using the form at the bottom of this page and be sure to include the SKU of the item and the question you would like us to answer.


You have an error in your product information!

Oops! Sorry for the error! Believe it or not, there are real people (not robots) managing this site, and every once in a while we might make a mistake!

With thousands of items listed on our site, we do our best to keep product information up to date and accurate. If any incorrect information appears on our website it is completely unintentional and may be attributed to clerical errors, outdated information, or inaccurate manufacturer data.

We apologize for any inaccurate information that may affect your order! Please note, we reserve the right to adjust the terms of your order if an inaccuracy occurs (though we do everything we can to avoid the situation in the first place!)

Returns

What is your return policy?

Kevin Jewelers Store Return and Exchange Policy

Please see visit your local Kevin Jewelers store for details.

KevinJewelers.com Return Policy

Not all items are eligible for returns or exchanges. Please continue reading for full details of our return policy.

To return or exchange an item that is eligible for returns or exchanges, please contact us to request a Return Authorization number. Please contact us using the form at the bottom of this page or call or email us, so we can provide you with a Return Authorization number. We must receive your request for a Return Authorization number within 7 calendar days of the delivery confirmation date as provided by the shipping courier. We are confident that you will happy with your purchase, but if the jewelry is not too your liking, we feel that is sufficient time to call or email us to request a return.

To qualify for a refund or exchange, items must be received in our facility or one of our store locations within 14 calendar days after receiving a Return Authorization number.

Not all items are eligible for returns or exchanges. Items must meet the following Conditions of Return:

Packages without a return authorization number will not be accepted for returns or exchanges.

To be eligible for return or exchange, your item must be unused and in absolute original condition. It must also be in the original packaging. Any returns or exchanges showing signs of wear, damage, or abuse will not be accepted.

All purchases of pre-owned merchandise, special orders, personalized, customized, sized, or engraved jewelry and are final.

To be eligible for return or exchange, watches must be in absolute original condition, unworn, and unaltered, and any and all packaging, invoice slips, tags, instructions, warranties, and certificates, as applicable, must be included. Missing items are subject to replacement fees.

Shipping charges are not refundable.

We will inspect and verify the condition of the returned item once it is received. The item must meet our Conditions of Return (please see above). The return process can take up to 30 business days to complete upon receipt of the item. Kevin Jewelers will refund the full cost of the item EXCLUDING: shipping, handling, and insurance charges. Refunds will only be made using the same method of payment used during the original purchase.


Can I return a web item in-store?

Yes, but please contact us first, so we can provide you with a Return Authorization number and a Return Form you will need to fill out before you stop by one of our stores. Please contact us using the form at the bottom of this page.

This is the safest way to ensure we receive your return or exchange, and you will not need to pay return shipping.

Once our team in the store sends your item to our facility, we will inspect and verify the condition of the returned item to ensure our Conditions of Return (please see above) are met and then provide the appropriate refund.

We will inspect and verify the condition of the returned item once it is received in our facility. The item must meet our Conditions of Return (please see above). The return process can take up to 30 business days to complete upon receipt of the item. Kevin Jewelers will refund the full cost of the item EXCLUDING: shipping, handling, and insurance charges. Refunds will only be made using the same method of payment used during the original purchase.

Privacy Policy

What personal information do we collect from the people that visit our blog, website or app?

When ordering or registering on our site, as appropriate, you may be asked to enter your name, email address, mailing address, phone number, credit card information or other details to help you with your experience.


When do we collect information?

We collect information from you when you register on our site, place an order, subscribe to a newsletter, respond to a survey, fill out a form or enter information on our site.


How do we use your information?

We may use the information we collect from you when you register, make a purchase, sign up for our newsletter, respond to a survey or marketing communication, surf the website, or use certain other site features in the following ways:

To personalize user's experience and to allow us to deliver the type of content and product offerings in which you are most interested.

To improve our website in order to better serve you.

To allow us to better service you in responding to your customer service requests.

To administer a contest, promotion, survey or other site feature.

To quickly process your transactions.

To send periodic emails regarding your order, other products and services, sale items and special offers


How do we protect visitor information?

Our ecommerce platform follows industry standards on information security management to safeguard sensitive information, such as financial information, intellectual property, employee details and any other Personal Information entrusted to us. The information security systems our website uses applies to people, processes and information technology systems on a risk management basis.

Annual audits are performed to ensure our handling of your credit card information aligns with industry guidelines. Our platform is certified as a PCI DSS Level 1 compliant service provider, which is the highest level of compliance available, and our platform is audited annually by a third-party qualified security assessor.


Do we use cookies?

Yes. Cookies are small files that a site or its service provider transfers to your computer's hard drive through your Web browser (if you allow) that enables the site's or service provider's systems to recognize your browser and capture and remember certain information. For instance, we use cookies to help us remember and process the items in your shopping cart. They are also used to help us understand your preferences based on previous or current site activity, which enables us to provide you with improved services. We also use cookies to help us compile aggregate data about site traffic and site interaction so that we can offer better site experiences and tools in the future.

We use cookies to help remember and process the items in the shopping cart, understand and save user's preferences for future visits, keep track of advertisements, and compile aggregate data about site traffic and site interactions in order to offer better site experiences and tools in the future. We may also use trusted third party services that track this information on our behalf.

You can choose to have your computer warn you each time a cookie is being sent, or you can choose to turn off all cookies. You do this through your browser (such as Google Chrome, Mozilla Firefox, or Internet Explorer) settings. Each browser is a little different, so look at your browser's Help menu to learn the correct way to modify your cookies.

If you disable cookies, some features will be disabled. It will turn off some of the features that make your site experience more efficient and personalized. However, you can still place orders.


How do I unsubscribe to your emails?

We collect your email address to (1) send order information or other important info to you, respond to your inquiries, and/or other requests or questions, (2) process orders and to send information and updates pertaining to orders, and (3) market to our mailing list or continue to send emails to our clients after the original transaction has occurred.

Should you wish to remove yourself from our email list, please follow the instructions at the bottom of each email and we will promptly and safely remove you from all email correspondence.

Gift Cards

I received a gift card in the mail. Can I use this gift card online?

Currently, these gift cards can only be used in our store locations. However, we offer other promotions on our website to ensure you find impressive jewelry at very impressive prices.


 

 

Have a question we didn’t answer above? Please give us a call or send us an email. We’d be glad to be of assistance!

For financing/payment inquiries:
Please call: 1-661-259-0071
Please email: cc@sabiefinance.com

For other inquiries:
Please call: 1-877-67-KEVIN (1-877-675-3846)
Please email: cs@kevinjewelers.com

Please get in touch!